We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a booking, or use any of our related services. By using our website or services, you agree to the terms described below.
We may collect personal information such as your name, NRIC or passport number, date of birth, nationality, email address, phone number, booking details, payment information, and any communications or messages you send to us. In addition, we may automatically collect technical data such as your IP address, browser type, and cookies to help improve our website’s performance and user experience.
The information we collect is used to process your bookings, verify your identity, communicate with you, and ensure smooth check-ins and check-outs. It also allows us to improve our services, manage property operations, and send you updates or promotional offers — but only if you have consented to receive them. We may also use your data to comply with legal, tax, or regulatory requirements.
We may share your personal data with trusted third-party partners who assist in delivering our services. These include booking platforms such as Airbnb, Agoda, Booking.com, and Trip.com, as well as payment providers like Razer. We may also share information with cleaning or maintenance service providers and government authorities when required by law. However, we will never sell or rent your personal information to any third parties.
All personal data is stored securely in compliance with the Malaysian Personal Data Protection Act (PDPA). We implement reasonable technical and organizational measures to prevent unauthorized access, misuse, or disclosure. Our website also uses cookies to enhance functionality and analyze traffic patterns. You can disable cookies in your browser settings, though some website features may not function properly if you do so.
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. From time to time, we may update this Privacy Policy to reflect changes in our practices or legal obligations. The latest version will always be available on our website.If you have any questions about this Privacy Policy or how your information is handled, please contact us at inquire@luxesuites.com.my or visit www.luxesuites.com.my.